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Classes

There will be classes throughout the day Friday and Saturday for you to select and choose based on your interests and needs.  Read more about the offerings below.

Friday Classes

Class Title:

Exceeding the Vision: To Being Best in Class and a Company of Excellence

An Assured Performance Exclusive Educational Seminar

Class Schedule: Friday at 8 – 12

Assured Performance Network

The first step in the journey was getting your collision repair facility Certified but what is next? How can you transform your business into a company of Excellence? This is why you are specially invited to attend an exclusive Assured Performance seminar “Exceeding the Vision.” The seminar will give attendees a special look inside the tools and systems are provided for Certified Collision Care providers to take them to the next level.

Benefits Of Attending:

How to use Assured Performance’s ShopOps and OEM Certification to improve and sustain:

  • Gain an intimate knowledge of being able to deliver a Certified Repair to their customers.
  • Use and application of the innovative Patent pending RepairDOC system
  • How to leverage the tools in ShopOps to streamline your processes and procedures.
  • Overall Business Value
  • Process Management and Development
  • Marketing your Certification
  • Repair Documentation-Quality Assurance
  • Business Improvement and Performance
  • Performance Monitoring (KPI) analysis
  • Shop and Technician liability exposure
  • Skills inventory and Training Management
  • Technician Capabilities
  • Job Classification enforcement
  • Staffing Model Challenges
  • Customer Relationship Management
  • Performance Monitoring (KPI) analysis
  • Evolving OEM Requirements and Technology

The structure of this event is presented to you to help you achieve “Another Step Upward” by learning how to implement compliance to the next generation of business requirements and being best-in-class a company of excellence. For the first time in our industry’s history you have the tools available to enable you to give the customer the ultimate experience by providing them a “Certified Repair.” In addition to learning how to provide a “Certified Repair” you will learn about all of the exclusive tools and programs that are available to you inside ShopOps (and how to use them). Other topics will include: how to use the Skills Inventory and Repair Documentation to ensure the right technician is repairing the vehicle and to ensure quality control, changes in OEM requirements, Shop and technician accountability and liability concerns, and profitability!

Class Title:

The Power of SOPs

Class Schedule: Friday at 12:30 – 2:30 PM

Dave Luehr

Elite Body Shop Solutions

In this one hour program Dave Luehr will teach body shop leaders simple and effective ways to design operational standards and procedures that people will actually follow! One of the keys to a winning culture is clear expectations and the ability to hold those doing the work accountable to a known standard. Dave will show you how simple this can be for you to create yourself!

You will learn:

  • How to focus on standards that truly matter.
  • Eliminating stupid, outdated policies.
  • How to apply lean thinking to your process design.
  • Writing short, simple, & effective standard work instruction sheets.
  • Building you own Operational Playbook.
  • How to get your team on board.
Biography
Collision repair industry expert, keynote speaker, and author of The Secrets of America’s Greatest Body Shops Dave Luehr lives to help others discover their limitless potential. His journey of both successes and failures began over thirty years ago as an enthusiastic teenager who loved cars and auto body shops. Discovering his passion for entrepreneurialism, he started his first million‐dollar business with only a one‐hundred‐dollar bill and a paint gun, only to lose everything a few short years later. Dave’s inspirational journey back to the top included working in leadership positions for many of America’s leading collision repairers as an operational expert and collision process engineer. Now as the founder of Elite Body Shop Solutions, a popular keynote speaker and author of The Secrets of America’s Greatest Body Shops, Dave inspires an international audience helping thousands improve their businesses and quality of life.

www.elitebodyshopsolutions.com
[email protected]
503.580.4507

Class Title:

Using BillableGenie to Get Paid for More Procedures at Better Rates

Class Schedule: Friday at 3:00 PM – 5:00 PM

Richard & Sam Valenzuela

National Autobody Research

Class Description:  As the industry’s first searchable database of actual repair data from insurer written and paid estimates, BillableGenie is the industry’s new, disruptive technology to help level the playing field for payment of not-included procedures.  NABR will demo BillableGenie to show how shops can use it to get paid for more of their work, and at better rates.

Biography

About Richard Valenzuela

With over 45 years of professional experience, Richard began his business career in the executive development program at Firestone Tire & Rubber Company, where he quickly rose through the ranks to the executive level. Later, he joined General Tire to run their Southern California company-owned stores, earning a reputation for building high performance teams and profitable stores. He then built his own chain of successful tire and auto service stores, which he ran for 10 years. Richard has a BS in Marketing, two master’s degrees (Counseling & Psychology) and PhD work in Clinical Psychology.

About Sam Valenzuela

Sam has spent over 20 years using technology to solve business problems, in both business and consumer markets, for both small and large companies, including Hewlett-Packard, Sprint, CenturyLink, Artisoft, and LeadPile, making him extremely well-positioned and qualified to bring NABR’s Variable Rate System & BillableGenie technology solutions to the automotive collision repair industry.  Sam graduated Magna Cum Laude with a BS in Finance & Entrepreneurship from the University of Arizona, and earned his MBA in Corporate Strategy and General Management from the University of Michigan Business School.

Class Title:

Paint Shop Problems: What they are and how to solve them

Class Schedule: Friday at 3:00 PM – 5:00 PM

Ken Bertholf

PPG Industries

Are you frustrated that your paint team cannot seem to meet the production demands placed upon them? Are you looking for insight into how you could increase the paint department’s output? In this session we will address the key contributing factors that drain production efficiencies and squash profits in our Refinish areas. 

We will not only explore how these factors affect overall throughput and profitability but we will also talk through solutions to help you take your paint production to the next level.

Biography

Ken brings a well-rounded view to the collision industry, having over 30 years in the business. His roles and positions has allowed him to work with hundreds of collision repair facilities, with his main focus on educating his customers on how to successfully manage a collision repair center.  Striving for his students and customers to take the lessons learned in the PPG MVP program classes and implement them back in their business. “The easy part is attending the training, the hard part is going back to your business and making changes that move the business in the right direction.”

Ken received his B.S. in Business Administration with a major in Economics, from Auburn University and has lived in Atlanta, GA with his family for the past 32 years.

Class Title:

The Evolving World of OEM Certification

Class Schedule: Friday at 5:30 PM – 6:15 PM

Jennifer Jarzembowski 

PPG Industries

Explore with Jennifer the evolution of OEM Certification and why certification is here to stay! Understand why it is important for all stakeholders. Learn what valuable resources are available to help you in your journey to certification. 

Biography

Jennifer joined PPG in May of 2018 as National Account Manager OEM After Sales. She advises shops all over the country on the advantages of attaining OEM certifications and helps shops in their journey. She has more than 12 years of experience in working with shops on a national level and brings a wealth of knowledge in certification requirements, including equipment and training. Her goal at PPG is to help bring value and profitability to already-certified shops and those seeking certification. Prior to joining PPG, Jarzembowski spent 24 years with Axalta Coating Systems. She was responsible for various collision programs, including building and maintain program materials and managing a network of inspectors. She also held positions in color & technical service, product management and environmental & regulatory. Her career also includes 8 years as a Russian linguist and US Naval Petty Officer, as well as 4 years as a licensed Part 135 and 121 aircraft dispatcher. She studied languages and world business at Eastern Michigan University.

Class Title:

The Bullet Proof File

Class Schedule: Friday at 8:00 PM – 10:00 PM

Mark Olson

Vehicle Collision Experts LLC (VecoExperts)

Biography

Mr. Olson is an original Co-founder and former COO of VeriFacts Automotive LLC and was with the company until November 2016. Currently he is the CEO of Vehicle Collision Experts LLC (VecoExperts). He is also president of Future Forensics – Automotive damage investigations a company he founded in 1997. His companies specialize in partnering with collision repair technicians, shop owner/managers/estimators and forensic evaluations of collision damaged vehicles, quality of repair issues and valuation issues. He has over 37 years’ experience in the collision repair industry, including roles as collision repair and refinish technician, body shop management and ownership. He has also worked as an independent physical damage appraiser and is a former Allstate Insurance Company adjuster. He is a former regional trainer for Hunter Engineering in Missouri, with training centers in Seattle, Portland, Bay area, Orange County and Hawaii.

Known as an expert in the industry, he has been involved in well over 10,000 individual cases as an expert witness in matters of collision repair, vehicle collisions and manufacturer defect. He has also testified in many states in well over 100 cases.

Mr. Olson has traveled all over the United States presenting for I-CAR, VECO Experts and other companies – and also coaching individual technicians and collision repair facilities on the proper repair methods in collision repair and conducting seminars on industry challenges and remedies. He is frequently seen on Collision Hub’s Repair University as a co-host. He has presented many times at NACE, SEMA, NE trade show – and others presenting on the industry issues and challenges.

Saturday Classes

Class Title:

Quality Control and the importance of post Collison repair inspections. With a brief overview of diminished value.

Class Schedule: Saturday at 9:00 AM – 11:00 AM

Billy Walkowiak

Collision Safety Consultants

The importance of following proper repair procedures to avoid liability and the necessity of quality control via post collision repair inspections. The difference between inherit & Repair related Diminshed value.

Biography

Billy Walkowiak is the owner and founder of Collision Safety Consultants with 18 locations worldwide. He is a licensed Motor Vehicle Damage Appraiser with the Department of Insurance in North and South Carolina. He was appointed by insurance Commissioner Wayne Goodwin as a member of the North Carolina Department of Insurance Consumer Advisory Group. He was appointed by Insurance Commisioner Mike Causey to the External Appraiser and Repair Task Force. Billy is I-CAR trained in Collision Repair Processes, Advance High-Strength Steel, Corrosion Protection and Inspecting Repairs for Quality Control along with being Haz Mat (Hazwoper) certified.

In addition, he is a Nationally Certified Child Passenger Seat Technician. Billy serves on numerous boards and commissions, and is an Advisory member of NASTF (National Automotive Service Task Force.) He has also serves as a Case Specialist on behalf of Arbitration Advocates, LLC representing American Honda, Volkswagen of America, Audi of America, Porsche Cars North America, and Hyundai Motor America.

How to reach Billy Walkowiak:

Billy Walkowiak, CEO
Collision Safety Consultants
6116 W Wilkinson Blvd. Belmont NC. 28012
email: [email protected]
iPhone: 704.747.9337
Fax: 704.825.0045
www.collisionsafetyconsultants.us

Class Title:

The Power of SOPs

Class Schedule: Saturday at 9:00 AM – 11:00 AM

Dave Luehr

 Elite Body Shop Solutions

In this one hour program Dave Luehr will teach body shop leaders simple and effective ways to design operational standards and procedures that people will actually follow! One of the keys to a winning culture is clear expectations and the ability to hold those doing the work accountable to a known standard. Dave will show you how simple this can be for you to create yourself!

You will learn:

  • How to focus on standards that truly matter.
  • Eliminating stupid, outdated policies.
  • How to apply lean thinking to your process design.
  • Writing short, simple, & effective standard work instruction sheets.
  • Building you own Operational Playbook.
  • How to get your team on board.

Class Title:

Performing a Thorough and Workmanlike Repair

Class Schedule: Saturday at 11:30 AM – 1:30 PM

David Smith

Auto Damage Experts

We will go through the process and expectations of a thorough and workmanlike repair, from repair planning to final quality control and how to get paid for the procedures necessary to complete the repair to the best of human ability.

Biography

David Smith is the National Operations Manager for Auto Damage Experts (aka ADE), one of the nation’s original Auto-Body Repair Inspection and Diminished Value Assessment service providers. Born in Alaska and raised in Tampa, Florida, David resides in Beaverton, Oregon just outside of Portland with his wife and two daughters. David is recognized and respected as an Expert in the field of collision repair and various disciplines within auto appraisal activities including Diminished Value and Total Loss valuations and related claim resolution. He has personally been involved in tens of thousands of auto body collision/cosmetic repair related activities from management of body shops, vehicles he’s repaired, and vehicles in which he has inspected, evaluated and rendered his Expert opinion. David has attained ASE Master Collision Repair certification; I-Car trained and is a Certified Oregon Automotive Appraiser.

David I. Smith
Auto Damage Experts,
Consulting and Expert Assistance
3905 S.W. 141st, Ave.
Beaverton, OR. 97005
Telephone: (503)642-4259
Facsimile: (503)863-3892
www.AutoDamageExperts.com
Removing Doubts…Not Dents!

Class Title:

The Future of DRP. Is There One?

Class Schedule: Saturday at 11:30 AM – 1:30 PM

Peter Tagliapietra

NuGen IT Inc.

Insurers continue to reduce DRP infrastructure and rely more on MSOs and photo estimating. Vehicle manufacturers are well into Certified Repair Shop Networks and telematics to control where and how their brand of vehicles get repaired. How will independent repair shops stay formidable with these paradigm shifts? This session provides insight on what independent repairers must consider to remain viable in their local markets.

Biography

His knowledge and insight into the collision repair industry comes primarily from his years of employment in collision repair, property and casualty insurance and an automotive aftermarket information technology provider. Subsequently, he launched NuGen IT in 2004. Throughout his career, Pete has also been and remains active in several industry associations including I-CAR, CIECA, CIC and most recently with SCRS.

Pete Tagliapietra
President
NuGen IT Inc.
15940 College Blvd.
Lenexa, KS 66219
Business Development
(913) 904-2848
[email protected]

Class Title:

OEM Roundtable

Class Schedule: Saturday at 3:00 PM – 5:00 PM

Mark Olson

Vehicle Collision Experts LLC (VecoExperts)

Biography

Mr. Olson is an original Co-founder and former COO of VeriFacts Automotive LLC and was with the company until November 2016. Currently he is the CEO of Vehicle Collision Experts LLC (VecoExperts). He is also president of Future Forensics – Automotive damage investigations a company he founded in 1997. His companies specialize in partnering with collision repair technicians, shop owner/managers/estimators and forensic evaluations of collision damaged vehicles, quality of repair issues and valuation issues. He has over 37 years’ experience in the collision repair industry, including roles as collision repair and refinish technician, body shop management and ownership. He has also worked as an independent physical damage appraiser and is a former Allstate Insurance Company adjuster. He is a former regional trainer for Hunter Engineering in Missouri, with training centers in Seattle, Portland, Bay area, Orange County and Hawaii.

Known as an expert in the industry, he has been involved in well over 10,000 individual cases as an expert witness in matters of collision repair, vehicle collisions and manufacturer defect. He has also testified in many states in well over 100 cases.

Mr. Olson has traveled all over the United States presenting for I-CAR, VECO Experts and other companies – and also coaching individual technicians and collision repair facilities on the proper repair methods in collision repair and conducting seminars on industry challenges and remedies. He is frequently seen on Collision Hub’s Repair University as a co-host. He has presented many times at NACE, SEMA, NE trade show – and others presenting on the industry issues and challenges.

Class Title:

Building a Successful Collision Repair Apprentice Program

Class Schedule: Saturday at 3:00 PM – 5:00 PM

Keith Manich

Director, Collision Services at the Automotive Training Institute

This is a continuation of “How to build a Successful Collision Repair Apprenticeship Program” that will keep the participants engaged and provide them with learning objectives, progression milestones and allow them to monitor their progression through the learning process. This program looks at the building blocks necessary to keep both the technician mentor and the apprentice aligned with what is to be accomplished, how to identify the steps that the apprentice should take and most important how the successes are measured, reinforced and rewarded.

We will walk through:

  • Building learning objectives – establishing “process requirements”
  • Identifying the enabling objectives or process steps that will result in meeting the overall process requirements
  • Deciding on the order that will be followed relative to skills and “skill stacking”
  • Establishing the technician mentor role and responsibilities – building team work with the apprentice
  • Role of the owner – developing an owner “checklist” to help reinforce positive behavior
  • Application of the objectives in “real time” – Gaining experience through application of the skills
  • Establishing a culture of positive reinforcement to keep the apprentice engaged
  • Putting it all together
Biography

Keith began his journey through the collision repair industry as a body technician and painter over 30 years ago progressing through management, insurance claims, automotive engineering, testing and training and technical oversight at an industry MSO. He held roles in senior management in training and research at one of the Nation’s premier collision research facilities as well as traveling worldwide in his role as the center vice president. As a trainer and coach in damage analysis and damage blueprinting he has also been responsible for developing SOPs, financial impact models, job aids and repair personnel job descriptions for collision repairers. He brings unique skill sets to the Automotive Training Institute as well as the industry. He regularly participates at collision industry events delivering immediately impactful information for collision repairers.

His passion for repair process efficiencies, oversight of established processes and the designing and implementation of new repair and production procedures are never ending. He has an unquenchable thirst for knowledge which has helped to provide decades of properly repaired vehicles for their owners. Keith works with and is an active participant in many industry organizations such as CIC, SCRS, ASA, ICAR, AMI and WMABA just to name a few and has been a guest speaker at NACE, SEMA, Fender Bender AASP and other industry conventions. His productivity tips can be seen in ABRN and Hammer and Dolly magazines where he is a featured writer.

Class Title:

SCRS Blueprinting Optimization Tool

Class Schedule: Saturday at 5:30 PM – 7:30 PM

Pete Tagliapietra and Michael Bradshaw

NuGen IT Inc.

Insurers continue to reduce DRP infrastructure and rely more on MSOs and photo estimating. Vehicle manufacturers are well into Certified Repair Shop Networks and telematics to control where and how their brand of vehicles get repaired. How will independent repair shops stay formidable with these paradigm shifts? This session provides insight on what independent repairers must consider to remain viable in their local markets.

Biography

His knowledge and insight into the collision repair industry comes primarily from his years of employment in collision repair, property and casualty insurance and an automotive aftermarket information technology provider. Subsequently, he launched NuGen IT in 2004. Throughout his career, Pete has also been and remains active in several industry associations including I-CAR, CIECA, CIC and most recently with SCRS.

Pete Tagliapietra
President
NuGen IT Inc.
15940 College Blvd.
Lenexa, KS 66219
Business Development
(913) 904-2848
[email protected]

Class Title:

Responsibility and Liability: Making Certain You are Clear about Both

Class Schedule: Saturday at 8:00 PM – 10:00 PM

Erica Eversman

Founder of the non-profit Automotive Education & Policy Institute and Business Consultant with Aunith, LLC

This presentation will address a collision repairer’s responsibility to the consumer and need to exercise professional judgment at all times, despite insurer interference with the collision repair process.  It will also assist professional repairers to prepare customer contracts that outline the customer’s and repairer’s rights and responsibilities regarding the collision repair. Repairers will learn about how insurers’ interference with the collision repair process can expose shops to liability that is unlikely to be covered by garage insurance and how to combat those problems.

Erica L. Eversman is an attorney with decades of experience providing business consulting for the collision repair industry and is the founder of the award-winning non-profit Automotive Education & Policy Institute.  Ms. Eversman is a 2019-2020 consumer liaison to the National Association of Insurance Commissioners where she advocates for consumers’ interests in insurance matters. She is a frequent speaker and author on automotive legal topics, being quoted in such publications as The Wall Street Journal Online, USA Today®, Kiplinger’s Personal Finance, and Cars.com.  She was honored by the Society of Collision Repair Specialists in 2019 with its Individual Service Award, by Akzo-Nobel in 2010 as one of the most influential women in the collision industry, was recognized as the 2008 FenderBender Industry Superstars Advocate, and was the 2006 All Auto Appraisal Industry Conference Hall of Fame inductee. Ms. Eversman is recognized nationally as an authority on automotive insurance, diminished value, and collision repair issues and is currently working on several legal matters to further the interests of consumers,  repairers, and manufacturers in promoting safe, quality repairs. Ms. Eversman also received the 2012 Society for Collision Repair Specialist’s Service Award as the founder of the Automotive Education & Policy Institute, a non-profit organization providing consumers and collision repairers with information, tools, and resources on automotive issues and repair practices.

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With multiple ticket types available, you're sure to find a combination that works with your needs and your schedule!  Check back soon for more information on Tickets!

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